COVID-19 policy.

 

Our Welcome Centre is open daily from 11am-5pm by appointment only and taking extra care.

 

For your safety.

 

Our new Welcome Centre is now opened and, right from day one, Wollert Rise made the wellbeing of customers, staff and other members of the general public our number one priority.

 

Screening notices on our door. These, along with an online declaration, check that those who enter  first meet the health safeguards.

 

Anti-bacterial cleaning undertaken multiple times a day. This covers all door handles, hand rails, touch screens, EFTPOS, coffee machine, taps and surfaces.

 

Our team is equipped with hygiene packs. These include personal sanitizer, gloves, disinfectant sprays, cleaning essentials, extra pens for a ‘you touch it, you take it’ policy.

 

Self-isolation for staff who may have been exposed. While the government has measures in place for all those returning from overseas, here at Wollert Rise anyone who has been interstate, or is feeling unwell must wait 14 days before coming back to work.

 

Social distancing enforced. This means no hand shaking or other physical greetings and maintaining a 1.5 metre gap during any in-person interactions.

 

All events postponed with the launch staged online. The planned Family Fun Day will still take place but only when the lockdown is over.

 

Arrange phone or video calls with visits to our Welcome Centre by appointment only.  To meet the government’s two people gathering restriction, only one customer will be admitted at any given time by appointment.

 

To best serve you.

Appointment booking system.  Bookings can be made to visit the Welcome Centre, speak over the phone or to arrange a video call. You can access the system at anytime, even after hours. Just book a time here and, if visiting in-person please complete this declaration beforehand.

 

E-Contracts. These would be offered as an alternative to signing in person, conducted online so no handling of paper is required.

 

Community updates. The latest flyers, price lists and brochures can all be downloaded on our website.

 

Should there be further developments.

Then we will advise you of any changes or additions to our response.

 

By taking every precaution, life can soon return to normal on nature’s doorstep. In the meantime, we thank you for your patience, understanding and cooperation.